ivorensolux - Professional Market Analysis & Financial Intelligence

Information We Collect

At ivorensolux, we collect information that helps us provide better market analysis services for Australian businesses. This includes personal details you share when creating an account, such as your name, email address, business information, and contact preferences.

We also gather technical information automatically when you visit our website. This covers your IP address, browser type, device information, and how you interact with our platform. For businesses using our market analysis tools, we collect data about your industry sector, company size, and research interests to personalize your experience.

Personal identification information (name, email, phone number)
Business information (company name, industry, role)
Technical data (IP address, browser details, device type)
Usage patterns and platform interactions
Communication preferences and feedback

How We Use Your Information

Your information helps us deliver relevant market insights and maintain our platform's security. We use personal data to create your account, send you requested reports, and provide customer support when needed.

Business information allows us to tailor our market analysis to your specific industry and region within Australia. We analyze usage patterns to improve our services and identify which types of financial data are most valuable to our users. Communication preferences help us send you updates about market trends that matter to your business sector.

Important: We never sell your personal information to third parties or use it for purposes beyond what's described in this policy. Your trust is fundamental to our business relationship.

Data Sharing and Third Parties

ivorensolux works with carefully selected service providers to deliver our market analysis platform. These partners include cloud hosting services in Australia, email delivery systems, and payment processors for subscription billing.

Each third-party provider is bound by strict confidentiality agreements and can only use your information for specific services they provide to us. We conduct regular audits to ensure these partners maintain appropriate security standards.

In some cases, we may need to share information to comply with Australian legal requirements, protect our rights, or respond to valid legal requests from authorities. However, we'll always notify you when legally permitted to do so.

Your Rights Under Australian Privacy Laws

The Australian Privacy Act 1988 grants you specific rights regarding your personal information. We're committed to honoring these rights and making them easy to exercise through our platform.

Access Your Data

Request a copy of all personal information we hold about you, including how we've used it and who we've shared it with.

Correct Information

Update or fix any incorrect personal details in your account at any time through your dashboard or by contacting us.

Delete Your Account

Request complete removal of your personal information from our systems, subject to legal retention requirements.

Restrict Processing

Limit how we use your information while we investigate any concerns you've raised about data accuracy or usage.

To exercise any of these rights, contact our privacy team using the details provided at the bottom of this page. We'll respond to your request within 30 days and won't charge fees for reasonable requests.

Data Security and Protection

We protect your information using industry-standard security measures appropriate for financial data handling. Our servers are located in Australia and use encryption both in transit and at rest.

Access to your personal information is restricted to authorized staff members who need it to provide our services. We conduct regular security assessments and update our protection measures as technology evolves.

While we maintain strong security practices, no system is completely immune to risks. We'll notify you promptly if any security incident affects your personal information, along with steps we're taking to address the situation.

Data Retention

We keep your personal information only as long as necessary to provide our services and meet legal obligations. Account information remains active while you maintain a subscription with us.

After account closure, we retain certain data for up to seven years to comply with Australian business record requirements. This includes transaction history and basic contact information. Marketing communications data is deleted within 90 days of unsubscribing.

Research data and usage analytics are anonymized after six months and may be retained longer for service improvement purposes, but cannot be linked back to individual users.

Cookies and Tracking

Our website uses cookies to remember your preferences and analyze how you use our platform. Essential cookies are necessary for basic functionality like keeping you logged in and remembering your dashboard settings.

Analytics cookies help us understand which features are most valuable and identify areas for improvement. You can disable non-essential cookies through your browser settings, though this may affect some platform features.

We don't use advertising cookies or share tracking data with marketing companies. Our focus is on improving your experience with our market analysis tools, not building advertising profiles.

Changes to This Policy

We review this privacy policy annually and update it when we introduce new features or change our data practices. Significant changes will be communicated through email and prominent notices on our platform.

Minor updates, such as clarifying existing practices or updating contact information, will be posted here with a new "last updated" date. We encourage you to review this policy periodically, especially before sharing additional personal information with us.

Privacy Policy